Frequently Asked Questions
What are the basic tips for burning Tyler Candle Company® candles?
Never leave a burning candle unattended. Please remember that a lit candle is fire, and keep out of reach of children and pets.
- Place your candle on a heat-resistant surface.
- Make sure that you trim the candle’s wicks to ¼” each and every time before you light your candle.
- Always burn your candle in a draft-free area. Any draft of wind (ceiling fans, A/C vents, windows, etc.) will make the candle flame flicker and smoke.
- When you are trimming your candle wicks, be sure to remove all wick trimmings and debris.
- Always burn votives in an appropriate votive holder.
- Ensure that there is enough air space around your candle. Do not burn under a shelf, as this will inhibit the amount of oxygen that is getting to the wick of the candle and can cause the candle to not burn properly.
- Discontinue use of the candle when ½” of wax remains. Burning past this point can present a fire hazard and cause the glass to break.
After burning my candle my wick has a “mushroom”-type head on it. What is this?
This is a “fragrance mushroom”, which is found on high quality, high performance, fragranced candles. This must be removed before relighting the candle by trimming the wick to ¼” and by removing any of the mushroom head and debris. Please remember to allow the candle to completely harden & cool before attempting to trim the wick.
My candle has been burning for several hours and I can see smoke coming from the wick. What should I do?
This means that the candle has been burning too long. You should extinguish the candle, allow it to cool, and trim the wick to ¼”. The wick needing to be trimmed usually causes smoking from a wick. This is also the case if you just lit a candle and see it smoking or “popping”. If your wick is already trimmed to ¼”, check to make sure that your candle is not being burned in a draft. Many different things can cause this. A/C vents, ceiling fans, windows and even doorways can create a draft, and can cause your candle to not burn properly.
What is the appropriate length of time to burn my candle?
- Votives – 1 ½–2 hours
- 3.4 oz Prestige Candle – 1–2 hours
- 11 oz Prestige Candle – 2–3 hours
- 22 oz Prestige Candle – 2–3 hours
- Stature Jar Candle – 2–3 hours
My candle is leaving a lot of wax on the sides of the container as I burn it. Is this normal?
This is commonly called “tunneling”, and is caused when on the first burn of the candle it is extinguished before a full melt pool is achieved. To get a full melt pool on any candle, it should be burned for a minimum of one hour for every inch the candle is in diameter. Most waxes have a “memory”, and if a candle is extinguished before a full melt pool is achieved on the first burn, the subsequent melt pools will not go past this first burn ring.
Do Tyler Candle Company® wicks contain lead?
No. Tyler Candle Company® candle wicks are lead free!! Tyler Candle Company®’s wicks are manufactured in the United States, and only pure zinc core cotton wicks are used for safe high quality performance!
Can I buy direct from Tyler Candle Company®?
No, but you can contact us to find a retailer that carries Tyler Candle Company® candles. Many of our retailers have websites from which you can shop!
Don’t forget to join our fabulous fan club to find out about new product & fragrance launches as soon as they are available in retail stores!
How can I become a retailer of Tyler Candle Company® candles?
If you are a retail store owner, contact us today for more information and to check on the availability of the line in your area.